New M.E.Thesis Submitted from ME student

Assessment of technical and operational levels using continuous quality improvement approach in small medium enterprises by Shubhkarm Sidhu, Industrial

Abstract

For a developing nation like India, where the labor is abundant and capital in scarce, the small sector is a major source of employment for millions of people. Small and medium enterprises (SMEs) play a vital role in the Indian economic structure due to its significant contribution in terms of output, exports and employment. The SMEs are still hampered by the problems of finance, marketing and low quality. Taking into account the enormous potential of the small sector, the entrepreneurs and the policy-makers must act collectively to facilitate growth. This study is an attempt to assess the performance of technical and operational levels using Continuous Quality Improvement (CQI) approach. The results of the study demonstrate that Quality Assurance play a significant role in technical and operational level implementation at significant level of 5% and 1% respectively. Correlation indicates the significant relationship between different strategies (i.e. Quality assurance, Quality control, Quality improvement with Organization performance) and benefits of approach used in SMEs of Ludhiana City.