Assessment of technical and operational levels using continuous quality improvement approach in small medium enterprises by Shubhkarm Sidhu, Industrial
For a
developing nation like India, where the labor is abundant and capital
in scarce,
the small sector is a major source of employment for millions of people.
Small and
medium enterprises (SMEs) play a vital role in the Indian economic
structure due to its
significant contribution in terms of output, exports and employment. The
SMEs are still
hampered by the problems of finance, marketing and low quality. Taking
into account
the enormous potential of the small sector, the entrepreneurs and the
policy-makers
must act collectively to facilitate growth.
This study is an attempt to assess the performance of technical and
operational levels
using Continuous Quality Improvement (CQI) approach. The results of the
study
demonstrate that Quality Assurance play a significant role in technical
and operational
level implementation at significant level of 5% and 1% respectively.
Correlation
indicates the significant relationship between different strategies
(i.e. Quality
assurance, Quality control, Quality improvement with Organization
performance) and benefits of approach used in SMEs of Ludhiana City.
